FAQs

Frequently Asked Questions

What products does Alphaio Tech sell?

Alphaio Tech specializes in consumer electronics including smartphones, technology accessories, and other popular electronic devices designed for everyday use.

Do you ship within the United States?

Yes. Currently, we ship only within the United States.

How long does shipping take?

Orders are processed within 1–2 business days.

Standard delivery time is 3–6 business days depending on your location.

Estimated total delivery time: 4–8 business days.

Do you offer free shipping?

Yes. Alphaio Tech offers free standard shipping within the United States.

Can I return a product?

Yes. We offer a 30-day return policy from the date of delivery.

Items must be unused and returned in their original packaging.

How long do refunds take?

Refunds are issued within 5–10 business days after the returned product has been received and inspected.

How can I track my order?

After your order ships, you will receive a tracking number by email. Tracking information typically becomes active within 24–48 hours.

How can I contact customer support?

Email: support@alphaiotech.shop
Phone: (619) 659-8491

Customer service hours:
Monday – Friday, 9 AM – 5 PM (EST)